Refund & Cancellation Policy

Last updated: October 13, 2026

Returns

We want you to be happy with your order. You can return unopened, unused products in their original packaging within 30 days of delivery for a full refund of the product price.

Because our products are taken internally or applied to the skin, we can't accept returns of opened items for health and safety reasons, unless the item arrived damaged, defective, or wasn't what you ordered (see below).

How to start a return

Email info@adaptonic.com or call (857) 272-1600 with your order number and the items you'd like to return.
We'll confirm your return and send you the return address.
Ship the items back to us. Unless the return is due to our error, return shipping costs are your responsibility and original shipping charges are non-refundable.

Items sent back without first contacting us may not be accepted.

Damaged, defective, or incorrect items

If something arrives damaged or leaking, or we sent the wrong item, contact us within 7 days of delivery with your order number and a photo. We'll send a replacement or issue a full refund, including shipping, at no cost to you.

Refunds

Once we receive and inspect your return, we'll email you to confirm. Approved refunds are issued to your original payment method within 5–7 business days. Depending on your bank or card issuer, it may take a few additional days for the credit to appear on your statement.

Order cancellations

You can cancel your order for a full refund any time before it ships. Contact us as soon as possible by email or phone with your order number. Orders usually ship within 1–2 business days, so the sooner you reach us, the better. Once an order has shipped, it can't be cancelled, but you can return it under the return policy above.