Shipping Policy

Last updated: October 13, 2026

Processing time

Orders are packed and shipped from Massachusetts within 1–2 business days (Monday–Friday, excluding US holidays). You'll get an email with tracking as soon as your order ships.

Where we ship

We ship within the United States only, including Washington, DC, Puerto Rico, Guam, the US Virgin Islands, American Samoa, and the Northern Mariana Islands. We do not ship internationally.

Because laws on herbal and hemp-derived products differ from state to state, we currently do not ship to:

Colorado
Idaho
Kansas
Wyoming
US Minor Outlying Islands

We also can't ship to APO/FPO/DPO military addresses or to the Federated States of Micronesia, the Marshall Islands, or Palau. Orders to these locations can't be completed at checkout.

Rates and delivery times

Free shipping on orders of $75 or more
Standard shipping: $6.00 on orders under $75

Your exact shipping cost is shown at checkout before you pay. Most orders arrive within 3–7 business days of shipping. Delivery times are carrier estimates and aren't guaranteed.

Address accuracy

Please double-check your shipping address at checkout. We're not responsible for orders delivered to an incorrect address provided by the customer. If you spot a mistake, contact us right away and we'll do our best to update it before your order ships.

Lost, delayed, or damaged packages

If your tracking shows delivered but you can't find your package, or if your order arrives damaged, contact us within 7 days of the delivery date at info@adaptonic.com or (857) 272-1600. Please include your order number and, for damaged items, a photo. We'll work with you and the carrier to make it right.